At Weaver Leather, we believe people are truly our most valuable asset. From our skilled craftspeople and accurate, speedy shipping personnel to our helpful customer service team, everyone is dedicated to one thing: Total Customer Satisfaction.

Weaver Leather is a progressive, growth-oriented company located in the scenic rolling hills of Holmes County, Ohio. Buggies, one room schoolhouses and local auctions are common sights here in the largest Amish settlement in the world. It is a community rich in the values of family, service and dedication to excellence through workmanship, values that are shared by the employees at Weaver Leather.

Join the Weaver Team

We offer a positive and pleasant work environment and look for people who would be a good addition to our team. Depending on our employment needs, job opportunities in a variety of areas may be available. From customer service, sales, administration and marketing to shipping and manufacturing, we employ people in many diverse areas. If you're interested in a career at Weaver, please send your résumé to the address below or apply now online.

Don't have a résumé? Click here to complete our Employment Application.

Attn: Human Resources Manager
Weaver Leather, LLC
7540 CR 201
P.O. Box 68
Mt. Hope, Ohio 44660-0068

Customer Care Specialist

Weaver Leather is looking for a full-time, Customer Care Specialist to join our Call Center team.

Responsibilities to include:

  • Handle inbound customer and consumer calls related to area of specialty.
  • Answer product questions: make recommendations based on customer need, trouble shoot product issues such as proper use, sizing, product care and maintenance.
  • Inform customers about various Dealer Programs.
  • Increase sales dollars via phone and e-mail orders by promoting sales flyers, in-house specials, cross-selling, and up-selling products.
  • Work effectively with other departments to solve customer requests and/or questions.
  • Resolve customer complaints via phone, email, and mail. Ensure that proper customer service is being delivered with each customer interaction.
  • Participate in weekly department training/information sessions.
  • Work closely with Customer Care Supervisor regarding any customer service-related matters.

Our ideal applicant will have:

  • Previous experience in a Customer Service role
  • Effective communication skills both written and verbal, with excellent telephone etiquette.
  • The ability to manage multiple tasks accurately and efficiently.
  • Ability to manage stressful situations in a calm and professional manner.
  • Good computer skills in a Windows environment.

We offer a competitive wage and benefit package as well as a terrific, team-oriented work environment.

Apply Now